Terms of Use

Agreement to These Terms

These terms of use govern your use of this website, operated by the Congress Plaza Hotel & Convention Center (“the Hotel,” “we,” “us”), 520 S. Michigan Avenue, Chicago, IL 60605. By using the website, you agree to these terms and to our privacy policy. If you do not agree, please do not use the website.

Last updated: November 11, 2026

Using the Website

You may use this website for personal, non-commercial purposes: to learn about the Hotel, make reservations, and contact us. You agree not to misuse the website, including by interfering with its operation, attempting to access it in ways other than through the interface we provide, or sending false or unlawful information.

Reservations, Rates, and Policies

Room reservations are made through our booking engine, a service provided by TravelClick, and are subject to the rate rules, deposit, and cancellation terms shown when you book, and to our hotel policies. Rates, availability, offers, and amenities shown on this website may change without notice and are not guaranteed until your reservation is confirmed.

We work to keep the website accurate, but it may contain errors in descriptions, photos, prices, or availability. We reserve the right to correct errors and to cancel reservations made at a price shown in error, with notice to you.

Event Inquiries

Requests for proposals for weddings, meetings, and other events are inquiries only. Dates, rooms, and pricing are held only under a written agreement signed by you and the Hotel. Capacities shown on the website are maximums for each setup and may vary with your event’s needs.

Our Content

The website’s content, including the Congress Plaza Hotel name, logo, and crest, photographs, text, and design, belongs to the Hotel or its licensors and is protected by law. You may not copy, reproduce, or use it for commercial purposes without our written permission.

Other Websites and Services

This website links to and uses services we do not operate, such as our booking engine, parking services, maps, social media, and Chicago attractions. We are not responsible for their content, terms, or practices, and your use of them is at your own risk.

Disclaimer

The website is provided “as is” and “as available,” without warranties of any kind, to the fullest extent permitted by law. We do not guarantee that it will always be available, uninterrupted, or free of errors or harmful components.

Limitation of Liability

To the fullest extent permitted by law, the Hotel will not be liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, this website. Nothing in these terms limits any liability that cannot be limited by law.

Governing Law

These terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules. Any dispute about them will be heard in the state or federal courts located in Cook County, Illinois.

Accessibility

We want this website to work for everyone. Read our accessibility statement, or call us if you need help with a reservation.

Changes to These Terms

We may update these terms from time to time. The “Last updated” date at the top shows when they last changed, and your continued use of the website after a change means you accept the updated terms.

Contacting Us

Questions about these terms can be sent to:

• Congress Plaza Hotel & Convention Center, 520 S. Michigan Avenue, Chicago, IL 60605
• Phone: (312) 427-3800
• Email: reservations@congressplazahotel.com