Congress Plaza Hotel
Accessibility
We welcome all guests. Here’s what to expect.
Welcome, Every Guest
An Accessible Stay in a Chicago Landmark
From the front door to your room, accessible routes connect the registration desk, the restaurant, the meeting rooms, and the fitness center.
Our Accessible Rooms have a roll-in shower, grab bars, and lower countertops, and our front desk can arrange accessible transportation or assistive listening devices with a little notice.
Throughout the Hotel
Accessible Features and Amenities
Entry
- Accessible registration desk
- Wheelchair accessible elevator
Entrances
- Accessible route from the accessible public entrance to the accessible guestrooms
- Accessible route from the accessible public entrance to the registration area
- Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area
- Accessible route from the hotel’s accessible public entrance to at least one restaurant
- Accessible route from the hotel’s accessible public entrance to the business center
- Accessible route from the hotel’s accessible public entrance to the exercise facilities
Facilities
- Accessible hotel restaurant
- Accessible transportation with advance notice
- Assistive listening devices for meetings upon request
- Widened doorways and maneuvering space
Guest Rooms
- Adjustable showerhead
- Braille room numbers
- Closed captioning on televisions or closed captioning decoders
- Grab bars in guest room
- Ground floor rooms (in case of emergency)
- Lower countertops in washrooms
- Portable shower chairs
- Roll-in shower
- Tubs with grab bars
- Service support animals welcome
Good to Know
Book an Accessible Room
Some features are only in the rooms marked Accessible, so ask for one when you reserve.
- Adjustable showerhead: only available in rooms marked Accessible.
- Grab bars in guest rooms: only on the bathroom/shower.
- Lower countertops in washrooms: only available in rooms marked Accessible.
Our Website
Accessibility Commitment
Congress Plaza Hotel is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Congress Plaza Hotel strives to maintain compliance with the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA) on our website. While the industry is not operating from approved, regulated legislation, Congress Plaza Hotel is committed to our good faith effort to follow the Web Content Accessibility Guidelines (WCAG) guidelines.
Feedback
We welcome your feedback on the accessibility of Congress Plaza Hotel. Phone: +1 (312) 427-3800. Postal address: 520 South Michigan Avenue, Chicago, IL 60605. We try to respond to feedback within 7 business days.
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